Free Magazine: Contact Center On Demand: Right Price Right Results
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On demand contact centers delivered in the form of Software-as-a-Service (SaaS) offer significant benefits to your organization's customer service department:
Also, implementing hosted contact center capabilities has a huge impact on a company's customer relations:
- Hosted solutions provide for lower overall monthly costs to firms and friendlier agreement terms.
- Significant reduction in Telecommunication costs.
- Increased breadth of functionality and greater user adoption.
Learn more about these benefits of hosted/on-demand contact center strategies and other detailed research findings from the Aberdeen Group report about "Contact Center On-Demand: Right Price Right Results", sponsored by Neocase Software.
- Companies that utilize a hosted contact center strategy report customer satisfaction rates of greater than 91%.
- These companies also see notable improvements of 11% in first call resolution/contact closure rate.
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